Renovator’s Supply knows that you all are excited to transform your home with re-energized and renewed comfort. Getting your items delivered in a timely manner is as important us as it is to you, so we process your orders swiftly. You can expect to receive your items within 4-5 business days depending on the distance and shipping method.
We offer free shipping to all the orders over $20, via standard ground service, to locations within the contiguous United States. Most orders ship via UPS Ground, USPS 1st class, or USPS Priority. Additional charges apply for shipments to distant locations.
International orders will be shipped via air parcel post, UPS Air or freight express. You will be notified of charges at the time of order. Canadian shipments- Items that are shipped standard delivery may be subject to a Canadian government invoked brokerage fee, payable Cash on Delivery, for any item valued at greater than $20.00. For Expedited and Express deliveries, the brokerage fee is paid in full as part of the delivery service. International Orders may be subject to import fees charged by the carrier and are the responsibility of the customer.
LARGE QUANTITY ORDERS:
All custom orders and large quantity orders are subject to a non refundable deposit. These orders will not be shipped before final payment has been received. If final payment is made by check shipment will not be made until check has cleared our bank. Custom orders cannot be returned.
ITEMS SHIPPED BY TRUCK:
Item says Shipped by truck (online) or marked with truck symbol (catalog) are shipped by truck. Please ask our sales representative for price quotes on trucking fee to your area. This freight charge is for shipping only, and does not include inside delivery, unpacking or moving. All freight companies are only responsible to take our product(s) to their tailgate (end of the inside of their truck). This does not come with lift gate service. PLEASE NOTE: Few of the products are very large/heavy and may require at least two or three or more people to unload. Other delivery options are available for an additional charge and are the responsibility of the customer. These items are inspected and properly packed before shipment, but the trucking companies are responsible for insuring them against loss or damage after they leave our factory.
Report any damage or breakage to your merchandise upon receipt to the carrier immediately. You MUST retain all packaging material for the carrier's inspection. The carrier has signed for receipt of your package from our warehouse in good condition. This means that before replacement merchandise is issued to you, the damaged claim must be filed with the carrier (UPS, trucking firm, or U.S. Postal Service).
NOTE: Shipping Charges And Handling Fees Are Non-Refundable.
RETURNS SHOULD BE SHIPPED TO:
The Renovator's Supply,
1 River St. Erving MA 01344, USA