We completely understand that you are concerned about the use of your personal information and other privacy issues. Here are the privacy explanation details of our information and confidentiality policies so that you can be confident of our commitment to protecting your privacy rights.
Your information is protected on our website by 128-bit Secure Sockets Layer (SSL), which is the industry standard for securing online encryption. This means that your personal information, including your payment information, is encrypted before it travels over the Internet for processing, assuring your safety and privacy.
Information we collect:
The information you supply to us is kept confidential. To meet your customer service expectations, Renovator's Supply and Renovators.com will request and store information such as your:
- First and last name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information.
This information is required to provide the services and products that you request and to keep in touch with you, our valuable customers. We may ask you for further information, for example, if you're ordering a gift to be sent directly with a gift card. However, we will continue to keep that information confidential too.
Ways we use information:
Your name, address, payment information, and usually telephone number are necessary to ship an order. We use your telephone number to identify you electronically using caller ID when you contact us by phone. We do not share your telephone numbers with other marketers, but many shippers such as UPS request the number be included on certain shipping documents and labels. We may use your name and address to send you catalogues and other promotional efforts via mail, and we may share only your name and address with other reputable marketers. If you don't want to receive mailings from us or wish to prevent the disclosure of your name and address to third parties, please contact us using one of the methods outlined below.
Email addresses that we collect may be used by us to provide you with order transaction information, such as Order Confirmation and Shipping Confirmation. We also send our email newsletter and special promotions and sales. You can opt-out of receiving the newsletter emails from us at any time, if you wish, by using the unsubscribe button at the end of each email. We share email addresses with a third party. The information is only used for our marketing purposes.
In addition, we may use your information in internal analysis to improve our marketing efforts and to make our website more user-friendly and effective, or to improve our product offerings, or to design other promotions.
Marketing partners, links, and affiliates:
The Renovator's Supply, Inc.
1 River St. Erving MA 01344, USA
Tel (800) 659-2211
Fax (413) 423-3800