Our Privacy Policy

We completely understand that you are concerned about the use of your personal information and other privacy issues. Here are the privacy explanation details of our information and confidentiality policies so that you can be confident of our commitment to protecting your privacy rights.


Your information is protected on our website by 128-bit Secure Sockets Layer (SSL), which is the industry standard for securing online encryption. This means that your personal information, including your payment information, is encrypted before it travels over the Internet for processing, assuring your safety and privacy.

Information we collect:

The information you supply to us is kept confidential. To meet your customer service expectations, Renovator's Supply and Renovators.com will request and store information such as your:

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information.

This information is required to provide the services and products that you request and to keep in touch with you, our valuable customers. We may ask you for further information, for example, if you're ordering a gift to be sent directly with a gift card. However, we will continue to keep that information confidential too.

A cookie is a small amount of data that is stored on your computer. We use cookies to store and track information about your web session on our website. For example, to maintain the products you place in your shopping cart.

Ways we use information:

Your name, address, payment information, and usually telephone number are necessary to ship an order. We use your telephone number to identify you electronically using caller ID when you contact us by phone. We do not share your telephone numbers with other marketers, but many shippers such as UPS request the number be included on certain shipping documents and labels. We may use your name and address to send you catalogues and other promotional efforts via mail, and we may share only your name and address with other reputable marketers. If you don't want to receive mailings from us or wish to prevent the disclosure of your name and address to third parties, please contact us using one of the methods outlined below.

Email addresses that we collect may be used by us to provide you with order transaction information, such as Order Confirmation and Shipping Confirmation. We also send our email newsletter and special promotions and sales. You can opt-out of receiving the newsletter emails from us at any time, if you wish, by using the unsubscribe button at the end of each email. We share email addresses with a third party. The information is only used for our marketing purposes. 

In addition, we may use your information in internal analysis to improve our marketing efforts and to make our website more user-friendly and effective, or to improve our product offerings, or to design other promotions.

Marketing partners, links, and affiliates:

We do use marketing partners or promotional services, from time to time, that may have privacy policies that differ from ours. If you go to another site from ours, we encourage you to read their privacy policy, as we are not responsible for the data collection and other business practices they have in effect.

Policy changes:

If in the future, it becomes necessary to add to or change our privacy policy, such changes will be posted on our website and reported in our newsletter. Your use of our website indicates your consent to the terms of this privacy policy.

The Renovator's Supply, Inc.
1 River St. Erving MA 01344, USA
Tel (800) 659-2211
Fax (413) 423-3800